How to Use This FAQ
This page brings together every question our support team regularly receives from Pakistani players. Whether you are setting up your account for the first time, trying to make your first PKR deposit through JazzCash or Easypaisa, placing a bet on a live PSL match, or working through a withdrawal — the answers are here. Use the category tabs at the top or the sidebar links to jump straight to the section you need. If your question is not covered here, the live chat team is available around the clock.
All transactions on bet393 are in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards and mobile wallets. bet393 is for adults aged 18 and above only.
Everything about opening your bet393 account, verifying your identity, changing your details, and managing your login.
Visit the Registration page via the Register button at the top of any page. You will need to provide your name, a valid email address, a Pakistani mobile number, and a password. The process takes under two minutes. Once submitted, you will receive a confirmation to your registered email or mobile. You must be 18 years or older to open an account.
bet393 may ask you to verify your identity before processing your first withdrawal or if there is unusual activity on your account. Typically, a clear photo or scan of your CNIC (Computerised National Identity Card) is sufficient, along with a selfie holding the document. The verification team reviews submissions and responds within 24 hours in most cases.
No. Each person is allowed one bet393 account only. Duplicate accounts are detected automatically and may result in suspension of all accounts linked to the same individual. If you have lost access to your original account, contact support directly rather than creating a new one.
On the Login page, click the forgot password link and enter your registered email address. A reset link will be sent to your inbox within a few minutes. Click the link, choose a new strong password, and log in. If you no longer have access to your registered email, contact our 24/7 support team via live chat with your CNIC details for identity-verified account recovery.
Contact our support team via live chat while you are logged in and request a contact detail update. For security purposes, changes to your registered email or Pakistani mobile number require CNIC verification before they are applied. This prevents unauthorised changes to your account contact details.
PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets — how they work, minimums, and what to do if a payment does not arrive.
bet393 accepts deposits in PKR through JazzCash, Easypaisa, Raast instant payment, direct bank transfer, debit and credit cards, and other mobile wallets available in Pakistan. All transactions are processed in Pakistani Rupees — there are no currency conversion fees.
The minimum deposit amount varies slightly by payment method. JazzCash and Easypaisa typically have a low minimum that suits most players' budgets. Log in to the cashier section of your account for the exact current minimum for each available method, as these figures can be updated from time to time.
JazzCash, Easypaisa and Raast deposits are typically credited to your bet393 account balance within a few minutes. Bank transfers may take slightly longer depending on interbank processing times. If your deposit has not appeared after 30 minutes, check your payment app or bank statement to confirm the transaction was completed, then contact support with the transaction reference number.
First, check your JazzCash app transaction history to confirm the payment was successful and note the transaction ID. Then contact bet393 support via live chat and provide the transaction ID, the amount, and the time of the payment. The team will cross-reference the payment records and credit your account manually if the funds were received. This is usually resolved within a few hours.
How to request a PKR payout, processing times, verification requirements, and resolving delays.
Log in to your account and navigate to the cashier or withdrawal section. Select your preferred withdrawal method — JazzCash, Easypaisa, bank transfer or another available option — enter the amount in PKR, and confirm the request. Make sure your account is fully verified before submitting a withdrawal, as unverified accounts may experience delays.
For verified accounts, most withdrawal requests are processed within 24 hours. JazzCash and Easypaisa payouts tend to be faster than bank transfers. During peak periods or for first-time withdrawals, processing may take slightly longer. VIP members at higher tiers benefit from priority processing with faster turnaround times.
Withdrawals can be declined for several reasons: incomplete identity verification, active bonus wagering requirements that have not yet been met, a mismatch between the withdrawal method and the deposit method used, or an account security flag. Contact support via live chat for the specific reason and what steps are needed to proceed.
Yes, minimum and maximum withdrawal limits apply and vary by payment method. The exact current limits are displayed in the withdrawal section of your account cashier when you are logged in. VIP members at higher levels typically have access to larger maximum withdrawal limits per transaction and per day.
Cricket Betting & PSL Markets
How cricket odds work on bet393, placing live bets, PSL markets, abandoned matches, and sports beyond cricket.
bet393 covers a wide range of cricket markets — match winner, top batsman, top bowler, total runs in an over, method of dismissal, innings totals, player performance specials, and more. During PSL season, dedicated Pakistan Super League markets go live for every fixture including playoffs and finals. International cricket — T20s, ODIs, Test series — is covered throughout the year.
Live betting on bet393 allows you to place bets on a cricket match while it is in progress. Odds update in real time based on the state of the game — wickets, run rate, overs remaining. Simply navigate to the live betting section, select the match, choose your market, enter your stake in PKR, and confirm. Odds can move quickly during live play so the bet is confirmed at the price shown at the moment you submit.
For matches abandoned before a result is reached, most pre-match bets are voided and your stake is returned to your PKR balance. For matches where a result is determined via the D/L method or a reduced-overs result, bets are generally settled on that official result. Specific settlement rules for each market type are detailed in the sportsbook terms — check those for your exact bet type.
Yes. While cricket — particularly PSL and international T20 — is the primary focus for Pakistani players on bet393, the sports betting section also covers major football leagues and competitions, as well as popular Esports titles. The full range of available markets is visible in the sports and game lobby sections of your account.
Slots, bingo, live casino — game library questions, loading issues, and how the game lobby is organised.
bet393 hosts hundreds of games across slots, live casino, bingo, and table games. New titles are added regularly. The full library is accessible from the Game Lobby, where you can filter by category, provider, or search by game name. All games are playable directly in the browser or through the dedicated Android app with no additional downloads required.
Try clearing your browser cache and reloading the page, or close and relaunch the app. Switch from mobile data to Wi-Fi or vice versa to rule out a connectivity issue. If the problem continues on a specific game, it may be undergoing a brief maintenance window from the provider. Contact support with the game name and the device you are using and the team can investigate further.
Yes. The bet393 bingo rooms are fully optimised for mobile browsers and the Android app. Bingo sessions run throughout the day and evening at various stake levels in PKR. The interface scales cleanly to phone screens, and the chat feature in bingo rooms works on mobile as well. Visit the Bingo section from the navigation menu to see the current schedule of rooms and buy-in amounts.
Bonuses, Free Spins & VIP
Welcome bonuses, wagering requirements, free spins, cashback offers, and how the bet393 VIP loyalty programme works.
New players on bet393 are eligible for a welcome bonus on their first deposit in PKR. The bonus is credited to your account automatically after the qualifying deposit clears. The exact percentage and maximum bonus amount are displayed on the Promotions page. A wagering requirement applies — this means you need to play through the bonus funds a specified number of times before any winnings from the bonus can be withdrawn as real PKR.
A wagering requirement — sometimes called a rollover or playthrough — is the total amount you need to wager using your bonus funds before you can withdraw winnings derived from that bonus. For example, if you receive a PKR 2,000 bonus with a 20x wagering requirement, you need to place a total of PKR 40,000 in qualifying bets before the bonus converts to withdrawable cash. Progress is tracked in the bonus section of your account.
Free spins are offered as part of specific promotions — welcome packages, weekly slot bonuses, or game-specific offers from providers. When you have active free spins, they appear in your account under the bonus or promotions section. Free spins are locked to particular slot titles as specified in each offer. Any winnings from free spins are credited as bonus funds subject to the applicable wagering requirement unless otherwise stated.
The bet393 VIP programme rewards loyal players with benefits that grow as you move up through the tiers. Regular play earns you points that contribute toward your VIP level. Higher tiers unlock faster withdrawal processing, higher withdrawal limits, exclusive bonus offers, dedicated VIP account managers, cashback on losses, and invitations to special promotions. Full details of each tier and what is needed to qualify are on the VIP page.
Bonuses have an expiry date — if the wagering requirement is not completed within the specified time, the bonus and any associated winnings are removed automatically. Some bonuses also expire if you make a withdrawal before completing the playthrough. Check the terms of each individual offer on the Promotions page. If you believe a bonus was removed in error, contact support with the bonus name and date you received it.
Installing and using the bet393 Android app, troubleshooting issues, browser compatibility, and device support.
Visit the Download page on this website and follow the instructions to download the official bet393 APK file directly to your Android device. Before installing, go to your phone's Settings and enable installation from Unknown Sources (the exact location of this setting varies by Android version). Once enabled, open the downloaded APK file and follow the installation prompts. The app is free to download and does not take up much storage space.
The most common reason for an installation failure is that Unknown Sources has not been enabled in Android settings. If that is already enabled, try these steps: delete the downloaded APK file, clear your browser cache, re-download the file from the Download page on bet393, and attempt the install again. Ensure your device has sufficient storage available. If the problem continues, the browser-based version of bet393 works well on all modern mobile browsers without needing the app.
The dedicated native app is currently available for Android only. iPhone and iPad users can access the full bet393 platform through the mobile browser (Safari or Chrome). The browser version is fully responsive and gives access to all games, sports betting, deposits, withdrawals, and account features without needing a dedicated app.
Slow loading is usually down to your internet connection rather than the platform itself. Try switching between mobile data and Wi-Fi, or restart your router if you are on a home connection. Clearing your browser's cache and cookies can also resolve sluggish performance. Using an up-to-date version of Chrome, Firefox, or Edge typically gives the best experience on the browser version of bet393.
Tools for managing your play, setting limits, self-exclusion, and staying in control of your gaming habits.
bet393 is for adults aged 18 and above only. Gaming should be a form of entertainment — always play within your means and never chase losses. If gaming stops being fun, take a break.
bet393 provides several tools to help you stay in control. You can set daily, weekly or monthly deposit limits to manage how much you add to your account. Session time reminders can alert you after you have been playing for a set period. Reality checks pop up at intervals of your choosing to show how long you have been playing and your net result for that session. All these tools are available in the Responsible Gaming section of your account settings.
Yes. If you feel you need time away from the platform, you can set a cooling-off period — a temporary break of 24 hours, one week, or one month during which your account is suspended and you cannot log in or deposit. For a longer break, self-exclusion closes your account for a minimum period you choose. To activate either option, visit the Responsible Gaming section of your account or contact support directly.
The simplest approach is to decide on your entertainment budget before you start — only deposit what you are comfortable losing completely, treat it as the cost of entertainment rather than an investment. Use the deposit limit tool in your account settings to enforce this automatically. Avoid chasing losses — a losing streak does not make a win more likely, and increasing stakes to recover losses quickly is the fastest route to overspending. Take regular breaks and keep gaming fun.
Still have a question not covered here? The bet393 support team is available 24/7 via live chat. Log in to your account and use the chat icon to get in touch instantly.